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How to Activate and Set Up Chatbot Conversations on Qontak

Article author
Learning Center Mekari
  • Updated

A chatbot is a software or program that serves to simulate human conversation through text or voice interaction. Chatbots are usually used to perform simple tasks. You can use this feature on the Qontak Omnichannel. Activate Qontak Omnichannel by contacting our support team at support@qontak.com. Once active, you can access it on the Chatbot Menu.

These are the steps to follow:

  1. Log in to your Omnichannel account.
  2. Click on the Chatbot menu.
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  3. Then, click “Create Chatbot” to setup chatbot feature.
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  4. Then, you will be directed to the following screen.
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  5. To create a chatbot conversation, click“Create Conversation”.
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  6. Enter the required information.
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    Description: 

    No.

    Field

    Description

    1

    Conversation Name

    Fill in the name of your chatbot conversation

    2

    Use Trigger keywords (Optional)

    Check Use Trigger Keywords to enter certain keywords that serve as chatbot triggers to start a conversation.

    Use a comma (,) or enter (↲) to separate multiple keywords.

    3

    Channel

    Enter the channels (channels that have been registered in the Channel Integration Menu) that you want to use in this chatbot conversation.

    You can enter more than 1 channel.

    4

    Conversation Operational Hours

    Select Conversation Hours of Operation (Date or Time of Chatbot to respond to user conversations on a predefined channel), based on the following times:
    • 24 Hours: select this, if the Chatbot will operate for 24 hours.
    • Schedule: select this, if the Chatbot only operates on certain days and times.
    • Date Range: select this, if you want the Chatbot to only operate on the selected date range.
  7. Click “Create Conversation” to save.
    b.png

  8. Then, you will be directed to the Chatbot Conversation Flow page.
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  9. Click “Chatbot” to return to the home page of the Chatbot Menu.
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  10. Then, you will be directed to the start page of the Chatbot Menu (Dashboard).
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    On this dashboard page, you can manage your Chatbot conversations, where you can view information such as:
    - Chatbot conversation name (Conversations Name).
    - Channel used in Chatbot (Channel).
    - Last Modified conversation information.
    - Publish Chatbot conversation status (Status).
    - Conversation settings (Manage), which contains options:
        - Conversation Settings: To change Chatbot conversation information.
        - Set Status: To set the status of the Chatbot conversation (Publish or Unpublished)
        - Delete the Conversation: To delete Chatbot conversations.

  11. Other than that, you can also find Chatbot Settings on this dashboard page which serves to complete all your Chatbot conversations automatically based on a predetermined time.
    c.png

  12. Enable the Resolve the conversation after a period of inactivity toggle, then enter the conversation completion time and closing message.
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  13. And click “Save” to save the settings.
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