To measure how many customers are interacting with your business, you can enable CES or Customer Effort Score. To enable it you can set it, you can follow the steps below.
- Go to Setting menu, and click Score.
- After that, click CES tab.
- Here's what CES looks like in the Score menu section.
- Switch the Customer Effort Score toggle button to "ON".
- Fill in the Main Question.
- Fill in the Scale Answer.
- Pick a Follow-up Question preference.
- Fill in a customized Message sent to customers, Header, and Thank you message in each field.
- The following is a preview of the modified customer satisfaction question.
- You can also disable CES by sliding the toggle switch to OFF on the CES page.
