Guideline Compliance and Rejection Analysis Template Broadcast

Article author
Learning Center Mekari
  • Updated

The Broadcast menu is one of the features in the Chat Panel that allows users to be able to send messages to many people at once. This feature is also commonly known as broadcast messages.

The Broadcast menu is available to convey information to many recipients at once but is still focused on a personal level. Not only that, but the time it takes to send messages to multiple contacts has become shorter and easier.

In this guide, you will get information about guidelines for compliance and rejection analysis on creating templates for broadcast messages. Here's the explanation:

Submitted templates will be submitted to Whatsapp for review within a maximum of 1 x 24 hours.

  1. Login to your Omnichannel Account and go to the Broadcast Menu.
  2. To send a broadcast message, you need to create and submit a message template first by clicking "+ Add New Template".
  3. Fill in the Account, Template name, Choose Category, and Languages, and click "Next".
  4. Then, you will see the display as follows.

    There is a "Read Guideline" link on this page that takes you to a website where you may learn about the WhatsApp Message Template Guidelines. The Guidelines include:
    - Guidelines for getting WhatsApp to approve the template you provide. You must ensure that the template's contents are consistent with the format of the content message in the template, and that it does not violate the WhatsApp Trade Policy or WhatsApp Business Policy.
    - Furthermore, the template cannot contain potentially damaging or threatening remarks.
    - The guideline also includes information on quality rating and template status.
    - Tips for getting templates approved faster.

  5. Click "Submit" to save the template and after the template is processed, you will get a review in the form of approval or rejection on the template that you have created and submitted. To find out the results of the review on the proposed template, you can access the template page and see the Status row on the template you created.

    For additional information, in one broadcast, you will be given a 2.5 minute delay to make the next broadcast.


These are all on the explanation of the Compliance and Rejection Analysis Guidelines for broadcast messages on Omnichannel Qontak.