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How to Handover a Chat to an Agent on the Qontak Web Version

Article author
Learning Center Mekari
  • Updated

The Inbox is an Omnichannel Qontak feature where customer service will serve all user complaints in the form of chat that enters the Inbox.

In reply to incoming messages, Agents can do Handover Chat in the following ways:

  1. Log in to your Qontak Omnichannel account.
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  2. Select the Inbox menu, then select the Conversation Room that you want to hand over.

    hancoverchat.png

  3. Agents can do Handover Chat by selecting incoming messages, then clicking the "+Agent" button list to add agents who will hand over chat. For information, messages that can be handled by the agent are the only messages that have status.
    hancoverchat__1_.png

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