In Qontak, you can see the contacts of each customer who has a conversation in the Inbox menu. The data will be saved automatically. The saved name is the same as the customer's name in the Inbox. You can view and edit the contact details in the following ways.

1. Click the Contacts menu.
2. Then, click "Actions" and select View detail.
   
3. Here, you can see the contact details of the customer along with the conversations that have been made.
   
4. You can also edit contact details starting from Full Name, Division, Company ID, and Segment
   

   Fields marked ( * ) are mandatory.

5. You can also add customer numbers or contact details by clicking "Merge Contact".
   
   
6. Select "Channel".
   
   
7. For example, you want to add Whatsapp, then select Whatsapp then click "Select Contact" and enter the customer's Whatsapp number. After that, click "Add".
   
   
8. Click "Update Contact" if you have finished editing all the data.