Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. In the Inbox menu, you can send chat templates to follow-up messages that have expired and have not been resolved as well as those that have been resolved.
To submit a chat template, you need to follow these steps:
Open your Omnichannel Account.
Select Inbox to view all incoming messages. Then, select one in the message.
In the message field, press "/" on your keyboard.
Then, a list appears, and you can select the available templates. Choose one of the templates you need.
- Then, the template will be automatically written in the message field, then you can press the enter key on your keyboard to send the message.
This is an explanation of how to send a chat template via the web