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How to Submit a Web Version Chat Template

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Learning Center Mekari
  • Updated

Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of a chat that enters the Inbox. In the Inbox menu, you can send chat templates to follow-up messages that have expired and have not been resolved as well as those that have been resolved.
To submit a chat template, you need to follow these steps:

  1. Open https://chat.qontak.com/login, Enter your email and password for your Qontak account, then press Login.
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  2. Select Inbox to view all incoming messages. Then, select one in the message.
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  3. In the message field, press "/" on your keyboard.
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  4. Then, a list appears, and you can select the available templates. Choose one of the templates you need.
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  5. Then, the template will be automatically written in the message field, then you can press the enter key on your keyboard to send the message.
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This is an explanation of how to send a chat template via the web

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