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How to Integrate Twitter

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Help Center Mekari
  • Updated

Integrations are a Qontak Omnichannel feature where customers can connect various platforms with chat panels such as email or Instagram.

Only users with the Admin role can perform the integration. If you do not have an account with the Admin role, you can contact our support team at support-qontak@mekari.com.

To integrate the chat panel with Twitter on the Web, you need to follow these steps:

  1. Open http://chat.qontak.com/ on your browser (Safari, Chrome, or Firefox) on your computer. Insert your Username and Password. Click the “Login” button to get started.


  2. Go to Channel Integrations, then select Twitter.

  3. Click “Add Twitter Account” to add a Twitter account to be integrated.


    On the right side of the Twitter integration form, there are procedures for integrating Twitter by logging in directly or with developers and anyone who can use this Twitter integration feature.

    Twitter only supports Direct Messages, it does nott support @mentions that enter the inbox.

  4. There are two options for integrating Twitter, the first is “Login in Twitter” and the second is “Integrate with developer Apps”. To integrate Twitter through the developer, Click the “Integrate with developer Apps”.


  5. You must fill in the fields on the add Twitter developer apps form then click the “Add” to add Twitter.


    An empty field will display a “field is required” error after you click the “Add” icon.

  6. If there is still something wrong with filling the field or it doesn't match the existing format, the system will automatically display an error as shown below.


  7. If you want to integrate Twitter by logging in directly to your Twitter account, then all you have to do is click the “Twitter Login” icon.


  8. The system will automatically open a new tab so you can log in to Twitter by filling in your username and password, then click the “Sign In” icon.


  9. You can stop integrating with Twitter by clicking the “Disconnect” icon as shown below.


  10. The pop-up notification “Are you sure? Disconnecting this channel will also delete this channel” will automatically appear if you click on the “Disconnect” icon. Select “Disconnect” if you are sure to disconnect your Twitter account and if not then click on the “Cancel” icon.


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