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Auto Responder Overview

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Learning Center Mekari
  • Updated

Settings is a feature where customers can control or adjust the Qontak Omnichannel.

To create HSM Template Settings on the Web, you need to follow these steps:

  1. Open http://chat.qontak.com/ on your browser (Safari, Chrome, or Firefox) on your computer. Insert your Username and Password. Click the “Login” button to get started.


  2. Select the Settings menu, then click Chat.



  3. Click “Auto Responder” to display the Autoresponder template.

    There are 2 types of responders, namely autoresponder templates during office hours and autoresponder templates outside office hours, both types have an "ON/OFF" button where when switched to ON, the responder will automatically work, and if switched to OFF the autoresponder will not work.


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