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Auto Responder Overview

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Learning Center Mekari
  • Updated

Settings is a feature where customers can control or adjust the Qontak Omnichannel.

To create HSM Template Settings on the Web, you need to follow these steps:

  1. Open http://chat.qontak.com/ on your browser (Safari, Chrome, or Firefox) on your computer. Insert your Username and Password. Click the “Login” button to get started.
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  2. Select the Settings menu, then click Chat.

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  3. Click “Auto Responder” to display the Autoresponder template.

    There are 2 types of responders, namely autoresponder templates during office hours and autoresponder templates outside office hours, both types have an "ON/OFF" button where when switched to ON, the responder will automatically work, and if switched to OFF the autoresponder will not work.
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