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How to Activate Online and Offline Status of Qontak Omnichannel Web Version

Article author
Learning Center Mekari
  • Updated

Inbox is a Qontak Omnichannel feature where customer service will serve all user complaints in the form of chat that goes into the Inbox.

To receive messages, your Omnichannel status must be Online. Here's how to enable status on Omnichannel.

  1. Open http://chat.qontak.com/ in your browser (Safari, Chrome, or Firefox) on your computer.

  2. Insert your username and password. Click the “Login” button to get started.
    login-qontak-c.png

  3. You can change the offline/online status by sliding the tool like in the image located in the upper right corner.

    2.png

  4. After you click the Omnichannel status from online to offline, a pop up will appear as follows.
    3.png

  5. You can select “No Thanks” to remain in the Offline status and select “Set to Online” to activate the Online status.

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