How to do Two Way Authentications

Article author
Learning Center Mekari
  • Updated

The  Two Way Authentication feature is available to add an extra layer of security to your account by asking for more than just a password to log in.

You can enable the  Two Way Authentication feature by following these steps.

  1. Click the arrow located to the right of your username (at the top right of the CRM dashboard).
  2. Select  Profile Settings.
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  3. Select  Account Settings which is located on the left side of the settings page.

  4. On the  Two-way Authentication menu, there will be a QR Code available.

    Scan/scan the QR Code with your own authentication application, such as Google Authenticator  or  Twilio Authy .

  5. Then, enter the 6-digit code provided by your authentication application.

  6. Click  Enable two-factor authentication once  the setup is complete.

In some cases, logging in using the  Two-way Authentication feature can experience problems because the authentication application you are using has problems (such as being deleted, or forgetting the 2FA code), so you cannot log in to your CRM account. If this happens, contact our consultant or Support team to help with the problem.